Telecommunications Service Providers operate in a highly competitive market that requires bringing innovative services to market faster and maintaining robust service processes while reducing cost and complexity. Our expertise in Managed Services helps Customer to achieve more value for the business by adapting industry-standard best practices, underpinned by robust SLAs, alignment to ITIL and different framework across the value chain, strategies to reduce cost to customer through effective mix of onshore and offshore resource model.

Flexible Support Model

We provide Flexible Support Models (8×5, 12×5, 16X7, 24X7) designed to meet your business requirements, resulting in improved return on investment.  We also have Onshore Offshore support model based on the customer needs.

Application Help Desk Support

The organisations using large number of business applications face challenges managing such applications inhouse and increases burden on IT.

We offer Customised Level 0, Level 1, Help Desk Support services that includes :

Application Maintenance Services

We offer comprehensive application maintenance support services such as Application monitoring, Log Review, Jobs verification, minimize the severity of impact due to problem occurred, ensures that services are restored asap, create MIR report for critical incident, provide permanent fix and Updating or Building Knowledge base to reduce TAT.

IT Infrastructure Monitoring

We offer comprehensive Infrastructure services such as 24*7 support, Configure / monitor critical server services, Disk space alerts, critical jobs, log rotation, backup Network and other user mgmt activities, Use various ticketing tool to follow led ITIL process, RCA for Critical incident, Follow Informational and hierarchical escalation policies in case of Critical incident, Generate weekly / monthly service report to find the service improvement and implement CI around it