Product support

Technology impacts the way customers interact with businesses. Today, mediums such as live chat, email, phone, and social media deliver superior customer experience and help organizations gain competitive advantage. Instead of a one-size-fits-all approach,  we offer cutting edge and customized customer support outsourcing services for enterprises of varied size and nature. Agile Soft Systems Inc. support portfolio includes Technical as well as Customer Support services to Product OEMs, ODMs, Service Providers, Enterprise Software companies, Independent Software Vendors in the product, network and software application environments, which is delivered through a shared services model Our specialists gather the customer’s information and analyze the symptoms. Once the identification of the underlying problem is established, our specialists begin sorting through the possible solutions available. We imbibe good training about the understanding of the subject, product or service to our technical support executives. By outsourcing Level1. Level2, Level3 and Levell product support functions, organizations can focus on marketing their business and deliver new service at a rapid pace. Suma Soft understands this and offers 24×7 IT customer support in USA and India to B2B and B2C companies irrespective of their time zones and geographical locations.

 

Customer and Technical Support is no longer a reactive function. It covers a gamut of services such as:

 

dataCenter

Data center support

cloud-Support

Cloud support

helpDeskSupport

Helpdesk support

productSupport

Product support

Remote-Support

Remote IT support services

Support Methods

  • Remote-Support

    Phone

  • Remote-Support

    Email

  • Remote-Support

    Live chat interface

  • Remote-Support

    Social Media

The AGS Way…

Enterprise Tech Support

Enterprise technical support is an elaborate and complicated space with the kind of technology and the dynamic enterprise environment it is deployed in. By leveraging enterprise technical support solution, businesses can reduce their support costs by 30%-50%.

Tech Savvy Staf

Cutting-edge & comprehensive training programs result in increased productivity of workforce.

100% Service Transparency

State-of-the-art infrastructure and strong work policies lead us achieve 100% of service transparency and build a strong customer base.

Comprehensive IT Support

Our unique IT support packages ensure that clients’ end-to-end IT needs are met.

100% Data Logging

Our Quality Check team analyzes the data & fixes loopholes recorded during call session.