Software Maintenance & Support
High Touch Service. High Quality Results.
Agile Soft Systems offers broad range of professional Software Maintenance & Support services for software product manufacturers and their end customers. Our industry-leading customer service teams rapidly diagnose and resolve technical problems, as well as proactively plan for future support, with the goal of reducing your long-term maintenance costs. Our custom designed, well-defined application support and maintenance processes that allow us to effectively and efficiently capture the application environment as well as the business activity.
Our Services offering includes:
- Analysis & Diagnosis
- Issue detection
- Security audits
- Task/bug tracking systems deployment & customization
- Workaround provisioning
- Hot fixes
- New releases & updates
- Service and feature packs delivery
Software Maintenance & Support Long-Term Solutions
Our processes and teams have been built on a foundation that begins with the idea of a proactive approach to software support and maintenance. Our methodologies and systems focus on consistent stability, long-term functionality, and rigorous preventive maintenance to avoid problems that typically arise from less than complete or short-term solutions.
Key Strengths
- Software Application Integration Support
- Day-to-day Software Application Support
- Perfective & Corrective Maintenance
- Adaptive Maintenance
- Scheduled Maintenanc
INCREASED PRODUCTIVITY
Software upgrades can improve reliability of system operation, data acquisition and data analysis.
FULL ACCESS TO REMOTE SUPPORT
Reduce workflow interruptions to zero with complete access to chat support, Ticket management and online software support resources.
IMPROVED DATA INTEGRITY
Upgraded software works better with modern operating systems, providing higher security and stability.
BETTER BUDGET CONTROL
Annual support plans eliminate unexpected expenses for software upgrades.
Service Plans
| SERVICES | SILVER | GOLD | PLATINUM |
|---|---|---|---|
| Helpdesk Ticketing System | |||
| Tracking cum Project Management Tool | |||
| SLA | |||
| Dedicated Team | |||
| Application Recovery | |||
| Backup | |||
| Package & version upgrade | |||
| Hot Fixes | |||
| Bug Fixes | |||
| Upgrades & Enhancements | |||
| Security Audit | |||
| Application Monitoring | |||
| Application Performance Testing |