Software Maintenance & Support

Software Maintenance & Support

High Touch Service. High Quality Results.

Agile Soft Systems offers broad range of professional Software Maintenance & Support services for software product manufacturers and their end customers. Our industry-leading customer service teams rapidly diagnose and resolve technical problems, as well as proactively plan for future support, with the goal of reducing your long-term maintenance costs. Our custom designed, well-defined application support and maintenance processes that allow us to effectively and efficiently capture the application environment as well as the business activity.

Our Services offering includes:

Software Maintenance & Support Long-Term Solutions

Our processes and teams have been built on a foundation that begins with the idea of a proactive approach to software support and maintenance. Our methodologies and systems focus on consistent stability, long-term functionality, and rigorous preventive maintenance to avoid problems that typically arise from less than complete or short-term solutions.

Key Strengths

INCREASED PRODUCTIVITY
Software upgrades can improve reliability of system operation, data acquisition and data analysis.
FULL ACCESS TO REMOTE SUPPORT
Reduce workflow interruptions to zero with complete access to chat support, Ticket management and online software support resources.
IMPROVED DATA INTEGRITY
Upgraded software works better with modern operating systems, providing higher security and stability.
BETTER BUDGET CONTROL
Annual support plans eliminate unexpected expenses for software upgrades.

Service Plans

SERVICES SILVER GOLD PLATINUM
Helpdesk Ticketing System
Tracking cum Project Management Tool
SLA
Dedicated Team
Application Recovery
Backup
Package & version upgrade
Hot Fixes
Bug Fixes
Upgrades & Enhancements
Security Audit
Application Monitoring
Application Performance Testing

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