High Touch Service. High Quality Results.

Agile Soft Systems offers broad range of professional Software Maintenance & Support services for software product manufacturers and their end customers. Our industry-leading customer service teams rapidly diagnose and resolve technical problems, as well as proactively plan for future support, with the goal of reducing your long-term maintenance costs. Our custom designed, well-defined application support and maintenance processes that allow us to effectively and efficiently capture the application environment as well as the business activity.

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Our Services offering includes:

  • Analysis & Diagnosis
  • Issue detection
  • Security audits
  • Task/bug tracking systems deployment & customization
  • Workaround provisioning
  • Hot fixes
  • New releases & updates
  • Service and feature packs delivery

Software Maintenance & Support Long-Term Solutions

Our processes and teams have been built on a foundation that begins with the idea of a proactive approach to software support and maintenance. Our methodologies and systems focus on consistent stability, long-term functionality, and rigorous preventive maintenance to avoid problems that typically arise from less than complete or short-term solutions.


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Key Strengths

  • Software Application Integration Support
  • Day-to-day Software Application Support
  • Perfective & Corrective Maintenance
  • Adaptive Maintenance
  • Scheduled Maintenanc
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INCREASED PRODUCTIVITY 

Software upgrades can improve reliability of system operation, data acquisition and data analysis.

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FULL ACCESS TO REMOTE SUPPORT

Reduce workflow interruptions to zero with complete access to chat support, Ticket management and online software support resources.

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IMPROVED DATA INTEGRITY

Upgraded software works better with modern operating systems, providing higher security and stability.

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BETTER BUDGET CONTROL

Annual support plans eliminate unexpected expenses for software upgrades.

SERVICE PLANS

 

SERVICES


Helpdesk Ticketing System


Tracking cum Project Management Tool  

 


SLA


Dedicated Team


Application Recovery


Backup


Package & version upgrade


Hot Fixes


Bug Fixes


Upgrades & Enhancements


Security Audit


Application Monitoring


Application Performance Testing

SILVER

GOLD

´╗┐PLATINUM

 

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