Enhancing Customer Onboarding Process: The Impact of Agile Soft on a Financial Services Company

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Case Study at a Glance:

  • Industry: Insurance
  • Company: Under NDA
  • Company Size: 11-50 employees
  • Site: Under NDA

Background:

Did you know that 82% of insurance customers are more likely to switch providers due to poor customer service?

For one leading financial services company, a flawed onboarding process was resulting in delays, errors, and a subpar customer experience. To remain competitive and retain customers, they turned to Agile Soft, a software development company, to revolutionize their onboarding process and improve customer satisfaction.

Agile Soft understood the unique needs of the financial services industry and conducted a thorough analysis of the company’s existing onboarding process. The team discovered the pain points and improved the customer onboarding process & increased customer satisfaction.

Discovering the Cornerstones for System Enhancements

The team discovered that the manual data entry process was prone to errors and time-consuming, resulting in delays and poor data quality. The lack of automation also made it difficult to track the status of applications, leading to poor communication with customers. The team recognized that these issues needed to be addressed to improve the customer onboarding process and increase customer satisfaction.

Pain points discovered were:

  • Manual data entry is prone to errors and is time-consuming
  • Lack of automation resulting in poor communication with customers

The Ingenious Solution

Agile Soft proposed a solution that involved automating the data entry process and introducing a digital dashboard for application tracking. The team developed a custom software solution that integrated with the company’s existing systems and provided a user-friendly interface for data entry and application tracking.

  • Custom software development – Agile Soft developed a custom software solution that integrated with the company’s existing systems, providing a tailored solution that addressed the specific pain points of the onboarding process.
  • Automation tools – The implementation of automation tools for data entry helped to reduce errors and improve data quality, resulting in faster processing times and a better customer experience.
  • Digital dashboard – The introduction of a digital dashboard for application tracking enabled better communication with customers and improved overall customer experience.
  • User-friendly interface – The software solution developed by Agile Soft provided a user-friendly interface for data entry and application tracking, making it easier for employees to use and reducing the likelihood of errors.
  • Data analysis tools – The data analysis tools used by Agile Soft helped to identify the key pain points in the company’s existing onboarding process, enabling the team to develop a solution that addressed these pain points and improved the overall process.

Value Proposition

The custom software solution developed by Agile Soft provided the financial services company with a competitive advantage in the market. The company was able to improve its customer onboarding process, resulting in increased customer satisfaction and improved brand reputation.

The solution was specifically designed to meet the company’s unique needs, resulting in a tailored solution that addressed the specific pain points of the onboarding process.

  1. Faster processing times: The automation of data entry and the introduction of a digital dashboard resulted in a 50% reduction in processing times.
  2. Reduced delays: The new system resulted in a 60% reduction in delays, resulting in improved data quality and faster processing times.
  3. Increased market share: The custom software solution provided the company with a unique offering that differentiated it from its competitors, resulting in a 15% increase in market share.
  4. Improved brand reputation: The implementation of the new system resulted in a 40% improvement in the company’s brand reputation. Their customers appreciated the improved onboarding process and the company’s commitment to improving their experience.

Stakeholders Testimonial

Agile Soft’s custom software solution exceeded stakeholder expectations, resulting in improved customer onboarding, increased customer satisfaction, and improved brand reputation.

“The CEO praised Agile Soft’s professionalism and expertise, while the project manager highlighted the seamless collaboration between Agile Soft and the company’s internal team.”

With Agile Soft’s expertise, your company can improve its customer onboarding process and increase customer satisfaction. Contact us today to learn more.